Service Automation: Robots and the Future of Work
Released: Feb 12, 2016
Publisher: Steve Brookes Publishing
Format: Hardcover, 304 pages
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Description:
The hype and fear, globally, that surrounds service automation, robots and the future of work need to be punctured by in-depth research. This book, by Professors Leslie Willcocks and Mary Lacity, captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors.
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