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Performance Measurement in Service Businesses (CIMA Research)

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ISBN-10:

0948036788

ISBN-13:

9780948036781

Author(s): Fitzgerald, L.; Johnston, R.
Released: Jan 14, 1992
Publisher: CIMA Publishing
Format: Paperback, 126 pages
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Description:

This book aims to help service managers to develop appropriate measures of business performance to support the creation of a sustainable competitive advantage. Persons either practising or studying management in service organisations who are looking to develop effective measurement systems to monitor and control business performance will benefit from this book.

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