Everyday Heroes: From Taylor to Deming : The Journey to Higher Productivity

Six Inspiring Stories About Making Change Happen...What does it take to make radical or even small-but-crucial changes in an organization’s efficiency? What can American industry do to become more productive? Who examines old habits, tries out new systems, and takes the inevitable flack? Everyday Heroes of the Quality Movement addresses those issues in a book that is both a practical manual of process improvement and a sympathetic tribute to the people who make it happen. Readers will find their own working lives reflected in the stories of the manager, the buyer, the engineer, the worker, the president, and the consultant. These everyday heroes are individuals who have changed perceptions. They are often unsung, and may risk their livelihood or status to stand out and oppose the old ways. Based on the late Dr. Perry Gluckman’s personal experience as a consultant implementing the theories of W. Edwards Deming, the book lets you into the lives of six people who put themselves on the