Transforming Government Services: A Global Perspective

To thrive in today's increasingly competitive environment, nations must reform the way they design and deliver public goods and services. And while each country has different political systems, economic pressures and values, the approach to successful transformation remains strikingly consistent. Transforming Government Services gives governments and their agencies the global best practices needed to make fundamental changes. These practices include:

• Strategic-level planning
• Accountability
• New performance measures
• Restructuring
• The introduction of successful business practices into operations

The book also provides ways in which government managers can use tools of transformation effectively to improve the business of government.