Service Excellence!

Service Excellence! delivers a powerful 2-step strategy for winning and keeping customers in today s high-speed atmosphere. Customers expect higher quality service than ever before. And the workload won t be getting any lighter.

This handbook spreads the message on how to meet the challenge and gain a real competitive advantage in the marketplace. Learn:

*Why service excellence is actually easier to deliver than service mediocrity

*To turn customer complaints to your advantage

*To take care of yourself by taking care of your customers