How to Get What You Want from Almost Anybody

While on national tour for his bestseller Positively Outrageous Service, author T. Scott Gross was asked by news media everywhere how they could get some of that great service for themselves. This book is his surprising answer. With stories and simple techniques, Gross teaches how to get and keep the attention of clerks and servers, how to negotiate a better price, how to get what you pay for--and more.