Total Quality and Productivity Management in Health Care Organizations

After examining the productivity and quality issues unique to the health-care industry, Omachonu moves on to total service quality management and productivity measurement. Managing productivity, profitability, and price recovery is thoroughly covered, taking into account issues such as physicians practice patterns and hospital efficiency. Omachonu wraps up with an examination of technology management in health-care organizations and the role of management engineers in total quality management in health care. Annotation copyright Book News, Inc. Portland, Or.