From Chaos to Calm: Dealing with Difficult People Versus Them Dealing With You (Power, Purpose, and Promise of Solution-Focused Communicatio)

From Chaos to Calm: Dealing with Difficult People Versus Them Dealing With You (Power, Purpose, and Promise of Solution-Focused Communicatio) image
ISBN-10:

0893343560

ISBN-13:

9780893343569

Author(s): Crawford, Bill
Released: Dec 03, 2002
Publisher: Humanix Books
Format: Paperback, 168 pages
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Description:

Rude, obnoxious, defensive, demanding, arrogant Ever notice how difficult people bring conflict and complication to your life?


Dr. Bill Crawford’s From Chaos to Calm brilliantly explains:


The underlying causes of conflict
How simple disagreements can so quickly turn into a vicious cycle
How you can tap into the internal motivation of difficult people” so they interpret what you have to say as valuable information
From Chaos to Calm provides a tested and proven plan to deal with conflict more proactively and to interact with people in a way that diffuses conflict before it starts, without ignoring the problem or sweeping it aside. Bill Crawford will help you understand and apply this knowledge to your employers, employees, co-workers, customers, friends, and even family, greatly reducing stress and allowing for better communication.


























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