Solving Costly Organizational Conflict: Achieving Intergroup Trust, Cooperation, and Teamwork (Jossey Bass Business & Management Series)

Internal conflict is one of the most serious and destructive problems an organization can face. Conflicts within organizations often result in increased costs, higher turnover, lower productivity and profits, poor quality, and sabotage of important plans. Yet resolving conflict among groups is one of the most difficult management tastes in an organization. This book presents a practical, tested method for conflict resolution while also reducing tensions and establishing trust.