Up and Running: Integrating Information Technology and the Organization

Walton's model for enhancing the contribution of computers in the workplace recognizes the dual potential of advanced information technology (IT): it can either routinize work or it can widen the discretion of users; it can strengthen hierarchical control or facilitate user self-management and learning. And while a company's organizational philosophy may prescribe any one of these effects, it is IT's potential that significantly raises the stakes of IT implementation.