Iso 9000 at the Front Line

Helps leaders train frontline workers in basic principles and goals of the new ISO 9000:2000 standard and the provisions for the QS-9000 standard, with short case studies, discussion questions, exercises, and solutions. Includes guidelines for instructors and trainers, a pre-class questionnaire, and an outline of a system for frontline workers to initiate quality and safety improvement projects. Levinson is an engineer and industrial statistician in the private sector. He is a senior member of the American Society for Quality. Annotation c. Book News, Inc., Portland, OR (booknews.com)