Tqm: Leadership for the Quality Transformation (ASQC TOTAL QUALITY MANAGEMENT SERIES)
Description:
The first volume in a new series tells how to aim for quality, discussing such topics as the differences between leadership and management, leadership styles, communication, visioning, empowerment, team building, dealing with difficult people. The guidance is thorough, practical, and astute. Annotation copyright Book News, Inc. Portland, Or.
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