Quality Service: How America's Top Companies Are Competing in the Customer-Service Revolution...and How You Can Too.

Comprises interviews with service-sector luminaries from such companies as American Express, Byerly's, Hallmark Cards, L.L. Bean, Texas Instruments, and Radio Shack. Shows how companies are using a variety of means to invest in customer satisfaction, and what the outcomes have been. Annotation copyright Book News, Inc. Portland, Or.