Meetings with Clients: A Self-Study Manual for a Builder's Frontline Personnel

This outstanding new book from Carol Smith covers four major issues confronting a builder’s front-line personnel:

· Pre-construction Meeting
· Frame Stage Tour
· New Home Buyer Orientation and
· Warranty Service.

Master each of these issues with step-by-step instructions on policies, procedures, predictable situations and how to handle problems that arise during orientation.

Meetings with Clients also serves as the self-study guide for candidates of certification as a Customer Relations Professional.