Meetings with Clients: A Self-Study Manual for a Builder's Frontline Personnel

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Meetings with Clients: A Self-Study Manual for a Builder's Frontline Personnel image
ISBN-10:

0867185260

ISBN-13:

9780867185263

Author(s): Smith, Carol
Released: Jan 01, 2002
Publisher: BuilderBooks
Format: Paperback, 145 pages

Description:

This outstanding new book from Carol Smith covers four major issues confronting a builder’s front-line personnel:

· Pre-construction Meeting
· Frame Stage Tour
· New Home Buyer Orientation and
· Warranty Service.

Master each of these issues with step-by-step instructions on policies, procedures, predictable situations and how to handle problems that arise during orientation.

Meetings with Clients also serves as the self-study guide for candidates of certification as a Customer Relations Professional.

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