Q & A: World of Work: Telephoning (Questions and Answers: World of Work)

"Q & A: World of Work" is an extension to the "Q & A" series of titles. "Q & A" titles are set out in a question-and-answer format and are designed to provide information on various careers. Each book covers: educational requirements; career prospects; training prospects; overseas work or travel opportunities; recent developments; and useful addresses. These guides are aimed at pupils aged 13+, school and college leavers, graduates, career advisors or anyone considering a career change. Each "Q & A: World of Work" title covers the practical, everyday skills involved in working effectively. Although primarily for those starting their first job, these pocket guides are also useful for those in work who wish to check up on their working practices. This book focuses on telephoning.