Service Quality in Leisure and Tourism

Service Quality in Leisure and Tourism image
ISBN-10:

0851995411

ISBN-13:

9780851995410

Edition: 1
Released: Mar 10, 2003
Publisher: CABI
Format: Paperback, 256 pages
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Description:

This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism,including its characteristics and typology. Suitable for students and researchers, it shows how to evaluate critically the numerous quality management systems and techniques available within the context of the leisure and tourism business environment.

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