The Customer Service Rep's Survival Guide: How to Keep Your Customers Coming Back
Description:
This book is an entertaining and educational handbook on how to be a successful customer service rep. David Dee, Editor and writer for the Dartnell Corp. has written this book as a part of his series of many books dealing with customer service. The illustrator, Mark Baun, has drawn delightfully entertaining sketches to illustrate the various points discussed.
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