Continuous Quality Improvement in Health Care: Theory, Implementation, and Applications

New edition of a reference that provides a systematic approach to implementing total quality management and continuous quality improvement in a variety of health care organizations including primary care clinics, hospital laboratories, public health departments, and academic health centers. McLaughlin (researcher professor emeritus of health policy and administration and business administration in various institutions) and Kaluzny (professor, director, and research fellow in public health institutions) present 17 chapters that cover introductory material, basics, implementation, and application. The concluding seven chapters contain case study examples. Annotation c. Book News, Inc., Portland, OR (booknews.com)