Great Customer Service on the Telephone (Worksmart Series)
Description:
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
Best prices to buy, sell, or rent ISBN 9780814477953
Frequently Asked Questions about Great Customer Service on the Telephone (Worksmart Series)
The price for the book starts from $8.65 on Amazon and is available from 34 sellers at the moment.
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The Great Customer Service on the Telephone (Worksmart Series) book is in very low demand now as the rank for the book is 3,809,371 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
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