Effectively Managing Human Service Organizations (SAGE Sourcebooks for the Human Services)

This easy-to-read volume provides practical, workable ideas for improving management of social services organizations. It addresses five major issues: leadership; getting things done; interacting with staff; assessing and rewarding performance; and enhancing employee productivity.

With real-life examples used throughout, the book also explores such issues as: dismissing unproductive staff; dealing with sexual harassment; managing cultural diversity; and handling stress.