The Art of Getting Your Own Sweet Way

Some of the great advice you'll get is: "The successful situation manager is one who learns to establish the ground rules for success before launching himself into completing the job assigned to him. If nothing else, he must assure himself that he will know when he is finished. He must also decide what persons are involved in deciding he is finished, and supply them with the means to measure his progress.""You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind; so he does it by the seat of his pants. Careers are destroyed in this manner. It is the situation equivalent to 'Let's have lunch sometime.'"People are conditioned to believe that error is inevitable . . . However, we do not accept the same standard when it comes to our personal life. If we did, we would resign ourselves to being shortchanged now and then when we cash our paychecks. We would expect hospital nurses to drop a certain percentage of all newborn babies. We would expect to go home to the wrong house periodically. As individuals we do not tolerate these things. Thus we have a double standard, one for ourselves, one for the company.""The Zero Defects concept is based on the fact that mistakes are caused by two things: lack of knowledge and lack of attention . . . Zero Defects is not a motivation method, it is a performance standard. And it is not just for production people; it is for everyone.""You have probably noticed that the world was not specifically designed for you.""None of us is only one thing. We are a combination of many occupations, responsibilities and desires.""Consistency wins, whether you want it to or not.""Embarrassed kittens become tigers.""Dedication is wanting your thing to happen more than they don't want it to happen."