Resolving Patient Complaints: A Step-By-Step Guide To Effective Service Recovery

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Resolving Patient Complaints: A Step-By-Step Guide To Effective Service Recovery image
ISBN-10:

0763726222

ISBN-13:

9780763726225

Author(s): Osborne, Liz
Edition: 2nd
Released: Jun 30, 2003
Format: Paperback, 350 pages
Related ISBN: 9780834206748

Description:

A step-by-step guide providing managers, physicians, and employees with the skills and tools necessary to respond to and review patient complaints and concerns about quality of care.

Best prices to buy, sell, or rent ISBN 9780763726225




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