Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions
Released: Aug 25, 2003
Publisher: University Press of America
Format: Paperback, 356 pages
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Description:
This book explores the three dimensions of value, product quality, customer service and price within the constraints of cost, demand and competition to formulate a strategic framework for competing in today's cutthroat marketplace where better quality, superior customer service and lower prices are the norm. There are numerous mathematical models that demonstrate in a spreadsheet the interrelated workings of cost, demand and competition.
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