Business Protocol: Contemporary American Practice

A practical guide written for undergraduate students of business and for professionals from other countries who are new to the US. It combines business communication and workplace etiquette in one text. The topics are relevant and based in reality: young Morgan Stanley bankers fired for passing around racy e-mails, job applicants who can't get past "voice mail jail," and the ubiquitous question of what to wear, now that the days of the business suit seem numbered.