Communicating Effectively in an Information Age

A brief review of grammar, punctuation, numbers, and other communication fundamentals is provided in the end of chapter material for seven early chapters. Exercises students use to verify and to expand their understanding of these fundamentals, follow most of the chapters, with additional exercises in the study guide. Topics include nonverbal communication, ethical considerations, groups/teams, modern technology, graphics preparation, business etiquette, intercultural communication, and verbal communication. Instruction is provided for preparing -mail messages, letters, reports, and oral presentations.