Hot Buttons : How to Resolve Conflict and Cool Everyone Down

Do you find that you are getting more angry more often and more easily? This is an exploration of one of the most serious problems facing us in the new millennium: the increase in stress that leads to anger and rage. Sybil Evans, a leading conflict resolution counsellor, explains that unresolved conflict is not only harmful psychologically, but leads to serious health problems. She outlines a five-step process designed to help you manage conflict better and bring about an effective solution for everyone involved. The manual: explores the increase in tension in society today, including road rage, phone rage, even gym rage; explains why anger, both expressed and unexpressed, can lead to serious health problems including high blood pressure and a lowered immune system; helps you determine your conflict style - do you avoid conflict, are you a "peace at all costs" type, or are you an "exploder"?; discusses how to resolve anger and conflict within a relationship; and provides a five-step process that can be used at home, among friends and in the workplace.