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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) image
ISBN-10:

0749457058

ISBN-13:

9780749457051

Author(s): Cook, Sarah
Edition: 6
Released: Nov 30, 2010
Publisher: Kogan Page.
Format: Paperback, 288 pages
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Description:

With more choice than ever before, customers today have high expectations of products and services. Businesses need a top-notch customer services system in place, and Customer Care Excellence explains how to achieve just that.

In clear, practical language, this book explains how to develop and sustain a customer-service focus within a company. Emphasizing both strategic and practical aspects of customer service, the author explains how gaining customer commitment and motivating employees to deliver excellent service can ensure successful results and satisfied customers.

This new edition includes material on how online technology has affected customer service, illustrated with examples from Virgin, Tesco and eBay. With clear diagrams and each chapter ending with an action checklist, Customer Care Excellence is an up-to-date guide to maintaining quality customer service.

Best prices to buy, sell, or rent ISBN 9780749457051

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The Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) book is in very low demand now as the rank for the book is 6,318,725 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.

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