A Guide to Microsoft Office 2000: Troubleshooting & Problem Solving

This book familiarizes help desk personnel with the applications of the new Microsoft Office 2000 suite from a user and usage perspective, and prepares readers to offer support based on this enhanced understanding. A Guide to Microsoft Office 2000:Troubleshooting and Problem Solving examines the major components of the software and includes coverage of the newly-bundled applications. The real-world case studies help users know what they can reasonably expect to encounter in day-to-day support and teaches them to think like a user which gives them an edge in evaluating needs.