Our Journey to Performance Excellence

Saint Luke's Health System, based in Kansas City, Mo., includes 11 hospitals in Missouri and Kansas, plus many related health care services. Recognized for its commitment to education and research, Saint Luke's is world-renowned for clinical care and innovation at its Saint Luke's Mid America Heart Institute and Saint Luke's Brain and Stroke Institute. In addition, Saint Luke's is a regional leader in cancer care, provides the area's highest level of neonatal care, and operates the region's only ICU. In 2003, the Health System's tertiary facility, Saint Luke's Hospital of Kansas City, became only the second hospital to receive the nation's premier quality honor, the Malcolm Baldrige National Quality Award. Saint Luke's Health System's Chief Executive Officer G. Richard Hastings details Saint Luke's quality journey, showing how the organization has used quality management tools to achieve clinical and operational excellence. At the same time, he explains how Saint Luke's incredible team of employees, physicians, and volunteers have made the organization "The Best Place to Get Care and the Best Place to Give Care" through their constant focus on providing high-quality care to patients and families.