Resolving Conflict: With Others And Within Yourself

Everyone has some conflicts at work and in everyday life, from difficult bosses and co-workers to annoying neighbors and problem family members and friends. And then there are all sorts of inner conflicts, from low-esteem to hard-to-make decisions about personal goals.

Resolving Conflict treats conflict as both an inner and outer problem, recognizing that there are two related types of conflict: difficulties with other people and conflicting desires within oneself. The book provides a step-by-step guide to the unique E-R-I method of conflict resolution. It's based on dealing with the negative emotions, using the reason to understand the situation and consider alternative conflict resolution strategies, and employing the intuition to come up with alternatives and decide on the best approach. In time, this model becomes second nature, so it can be easily applied in any situation.

The book features a wide range of hands-on techniques and examples, with chapters that explore:

• assessing major conflicts and determining their causes
• tools of communication, negotiation, and empathy
• creating alternatives and finding solutions
• ways of turning conflicts into creative opportunities
• dealing with both work and personal conflicts
• making conflict management a part of your life.