The Gower Handbook of Logistics and Distribution Management

Written from an international perspective, this Handbook shows you how effective logistics management can: ¢ help make more effective use of logistics resources ¢ improve the flow of material from production to customers ¢ improve organizational structure, communication and cooperation ¢ offer improved customer service ¢ add value to products and services. The book is divided into easy-to-use sections, with particular emphasis being given to customer service strategies and requirements, materials management, and resource optimization.