The Baldrige Workbook for Healthcare

The workbook simplifies the principles of Total Quality Management and the Baldridge Criteria for excellence in health care guiding the selection and implementation of assessment teams and including compliance with JCAHO standards. The guide supplies step by step tools to develop strategic plans, compare and evaluate your organization to others, and implement benchmarking and continuous planning. The appendices supply check lists, interviewing tips, and references. Annotation c. by Book News, Inc., Portland, Or.