The Service Edge: 101 Companies That Profit from Customer Care
Released: Sep 11, 1991
Publisher: Random House Value Publishing
Format: Hardcover, 0 pages
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Description:
Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.
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