Taking Care of Business: How to Become More Efficient and Effective Using ISO 9000

Describes how to create a powerful, effective and efficient quality system based on ISO 9000 standards to attain improvements on a consistent basis. Details how to link an ISO 9000 quality system to a company's daily operations. Features 20 chapters covering topics from management responsibility to corrective action and document control. Contains first-hand advice from quality experts and managers at top firms including Kodak and Corning.