The Power of People Skills: A Manager's Guide to Assessing and Developing Your Organization's Greatest Resource

A primer for managers who have little or no formal management training - or a refresher for more experienced managers. The book gives specific instruction on such topics as feedback, firing, presentation skills, meetings, career development (for self and staff), team building etc. Also included are self- assessment tests, surveys, checklists and feedback instruments, all written in an entertaining, accessible style.