Keeping the Edge: Giving Customers the Service They Demand
Description:
In 1989, Dick Schaaf, co-author of Service Edge, which profiled 101 leading organizations that were making service their #1 priority. Now, in Keeping the Edge, Schaaf revisits the surviving 99 companies, including American Express, Disney, and Home Depot, to see how they have fared.
Best prices to buy, sell, or rent ISBN 9780452271913
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- Keeping the Edge: Giving Customers the Service They DemandDick SchaafEdition:Unabridged LIBRARYISBN-13:9780786110766
- Keeping the Edge: Giving Customers the Service They DemandSchaaf, DickEdition:First EditionISBN-13:9780525937999
- Keeping the Edge: Giving Customers the Service They DemandDick SchaafEdition:Unabridged LIBRARYISBN-13:9780786110766
- Keeping the Edge: Giving Customers the Service They DemandSchaaf, DickEdition:First EditionISBN-13:9780525937999
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