Professional Interviewing (International Series on Communication Skills)

For the professional who uses interviewing as an integral part of their everyday work, or as one of a range of skills. Professional Interviewing is a complete and comprehensive guide. The book explains not only the interpersonal skills involved, but also the theoretical background and each practical step of the process. It also explores some of the issues which professionals need to be aware of, if they are to make use of their skills in an entirely appropriate way.