Quality Assurance Management

This book provides a clear and succinct source of reference for achieving registration to the new ISO 9000 series of standards updated in 1994. A unique feature of the book is that it goes beyond the standards to provide essential information on the broader issues of quality management. The second edition has been carefully revised and follows the structure of the successful first edition. Using examples, practical checklists, charts and tables, with copious reference to key international standards, the author provides an essential sourcebook for the professional manager.