Customer Retention in a Week

Customer Retention in a Week image
ISBN-10:

034084938X

ISBN-13:

9780340849385

Author(s): Smith, Jane
Edition: 3
Publisher: Hodder&Stoughton
Format: Paperback, 96 pages
to view more data

Description:

This book aims to emphasise the overriding importance for businesses of retaining customers, and to explain how a successful customer focus can be achieved and maintained. The value of focusing on retaining customers; identifying customers and finding out what they want; offering incentives tomaintain customer loyalty; mobilising employees to give customers what they want; retaining customers when things go wrong.











We're an Amazon Associate. We earn from qualifying purchases at Amazon and all stores listed here.