Quality Assurance in Social Care

Quality assurance is a burning issue in social work and social care. It provides evidence of the standard of service that clients can expect and is a continuous process of improvement in the quality of care. This workbook is a self-instructional guide exploring the basic concepts of qualitymanagement and measurement, including setting and monitoring standards. It is uniquely interactive, with carefully structured text, activities, self-assessment exercises and solutions, feedback and illustrative boxes.