Management: Meeting and Exceeding Customer Expectations (with InfoTrac)
0324259131
9780324259131
Description:
The eighth edition of Management: Meeting and Exceeding Customer Expectations is a comprehensive survey of the principles and practices of management as they are currently being applied, in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs and (2) the need organizations and their people have to be guided by effective leadership.
Best prices to buy, sell, or rent ISBN 9780324259131
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