Taking Control of It Costs: A Business Managers Guide

Using extensive case studies and charts, an information technology service industry veteran introduces his program for relating IT costs to business needs and key performance indicators and benchmarks. Appends a review of accounting, a representation of one way of thinking about organizational IT functions, and a glossary of terms from AWAC to sunk cost fallacy. Annotation c. Book News, Inc., Portland, OR (booknews.com)