Contact: A Guide to Developing Effective Call Centre Skills
Released: Feb 06, 2000
Publisher: Nelson College Indigenous
Format: Paperback, 240 pages
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Description:
This book is written to help aspiring and current call centre represtentatives to optimize their success on the job. Consequently, this book is more than just a collection of theories about what a call centre should be. This book is a manual, a "how to" that will guide the reader to success in the call centre roll.
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