Contact: A Guide to Developing Effective Call Centre Skills
Description:
This book is written to help aspiring and current call centre represtentatives to optimize their success on the job. Consequently, this book is more than just a collection of theories about what a call centre should be. This book is a manual, a "how to" that will guide the reader to success in the call centre roll.
Best prices to buy, sell, or rent ISBN 9780176167974
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