Business Communication in Context: Principles and Practice

This textbook for students and business professionals in continuing education focuses on communication issues commonly encountered in the business world. Kramer (Prince George's Community College) begins each chapter with a business case which illustrates the communication problem to be studied. Topics include, for example, communicating within the dominant business culture, writing reports, teamwork and problem solving, and communicating with customers, co-workers, and suppliers. Annotation c. Book News, Inc., Portland, OR (booknews.com)