It Production Services (Harris Kern's Enterprise Computing Institute Series)

Key Benefit:Production acceptance is where the rubber meets the road: where internal customers, It decision-makers, and support professionals must work together to make sure their mission-critical software is truly ready for prime time. In this book, leading consultant Gary Walker presents systematic, proven methods and guidelines for ensuring that production acceptance works - and that the resulting software delivers the high levels of reliability, availability, and serviceability it promises.Key Topics:Drawing upon his extensive experience working with Fortune 500 clients, Walker presents the most detailed guide to production acceptance available in any book on the market today. Walker covers every step of the process, and all three key elements: technology, people, and process. Walker views production acceptance in the broadest sense, going far beyond quality assurance to include ongoing communications between developers, support professionals, and users. He presents clear definitions of roles and responsibilities, along with written checklists that document every participant's requirements and expectations. It Production Acceptance demonstrates how to develop operations processes that utilize a streamlined set of standards, are user friendly, and sustain high availability. It includes a detailed infrastructure planning workbook, as well as coverage of each key production control function, based on a proven 3-tier support model.Market:For all It executives, senior-level internal customers, and It project team leaders and members, and help desk/support professionals involved with production acceptance.