Lifetime Encyclopedia of Letters (1996)

A treasury of more than 850 model letters for virtually any business or personal occasion. Whether the topic is how to answer a customer complaint, welcoming a new employee, apologizing for a mistake, requesting a favor, or myriad other situations, this complete, one-volume resource offers the precise letter that clearly expresses the proper tone and adquately conveys the message. Each letter is ready-to-use as is or can be quickly personalized. Includes 2 diskettes. (Cover Title)