Total Quality Management: An Introductory Text

A textbook for courses in TQM, quality assurance, and quality management, covering both service and manufacturing sectors. Explains the development of general management theory and TQM, and details the five functions of TQM in organizations, looking at planning, organizing, leading, staffing, and controlling. Learning features include cases with problems, and chapter objectives, questions, and summaries, plus a glossary. For business students and professionals. Annotation c. by Book News, Inc., Portland, Or.