Technology in Action, Complete

The Technology in Action Student CDs contain the rich companion media:

· Active Helpdesk Calls – These highly interactive, engaging, almost game-like media place the student in the role of a helpdesk staffer answering computer technology questions from callers.

· A virtual supervisor provides support to the student throughout calls

· Assessment questions after each call provide instructors with a tool to gauge and track students’ progress

· Sound Bytes – Brief multimedia lessons covering some of the more complex topics in computing using audio and video

· Sound Byte Labs – Short assignments/quizzes that accompany each Sound Byte that can be used for assessment purposes

· Sound Byte Podcasts – each Sound Byte is also available as a Podcast